Information we collect
The personal information that we ask you to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your first name, last name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
Your comments and product reviews.
If you connect with us through different social media channels, we may receive your social media profile name, which helps us respond to your comments or feedback. Your Profile Data will be publicly viewable by others.
When you access course content, we collect certain data including which courses, lessons, and quizzes you have started and completed; membership subscriptions; course completion certificates; and related content requirements.
If you make purchases, you must provide certain payment details and billing data directly to our payment service providers, including your name, address, company name, email id, credit card/debit card information, billing address, and postal (ZIP) code. We may also receive limited information, like the fact that you have a new card and the last four digits of that card, from payment service providers to facilitate payments. For security, Soloprogrammer.com does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
When do we collect your personal data?
- When you visit our website and use your account to buy our course membership plan.
- When you make an online purchase and check out as a guest (in which case we just collect transaction-based data, such as email, name, and address).
- When you sign up/create an account with us.
- When you connect with us on social media.
- When you contact us by e-mail.
- When you contact us with queries, complaints, messages through Contact Us form.
- When you comment on or review our courses.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalise, and expand our website
- Understand and analyse how you use our website
- Process your request, suggestion and develop new educational content, products, services, features, and functionalities
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purpose
- Send you emails about our new services, extra features, promotions, and newsletters (which you can opt out at any time)
- Find and prevent unauthorised use and fraud
How we protect your personal data
We know how much data security matters to all our customers. Soloprogrammer.com takes appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data that we collect and store. We will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with anyone.
Sensitive data such as payment card information and online payment gateways are secured and tokenised to ensure that payment service provider protects it.
We regularly monitor our system for any possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
Users who are California residents have certain rights under the California Consumer Privacy Act, (“CCPA”). Under the CCPA, California consumers have the right to:
Request that a business that collects a consumer’s personal data discloses the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].
[soloprogrammer.com does not sell its user’s personal information or personal data.]
Data Protection Rights – your rights over your personal data
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, take part in, and/or monitor and guide their online activity.
soloprogrammer.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to remove such information from our records.